Product Support Engineer: Tier-2 Resolver + AI-Driven
Job in
San Mateo, San Mateo County, California, 94409, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Jobtailor is seeking a technically proficient support professional in the San Mateo area to manage SLA and CSAT while resolving Tier 2 escalations with minimal engineering involvement.
Role emphasizes diagnostic prowess across unfamiliar stacks, scripting for automation, and strong written communication to improve KBs and customer replies. Collaborative work with Product and AI-driven deflection is expected.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×