Sales Systems & Tools Administrator

SALES SYSTEMS & TOOLS ADMINISTRATOR

POSITION SUMMARY:

As Sales Systems & Tools Administrator, you'll own the day-to-day administration, configuration, and health of the core systems that power our go-to-market engine — Hub Spot, Gong, Zoom Info/Ringlead, Sales Navigator, Impartner PRM, and our hyperscaler/marketplace tooling. This is a hands‑on, systems-and-process role: you'll be the person who keeps workflows running, access clean, data enriched, and stage gates enforced, so the rest of the GTM org can trust the tools they work in every day.

• Administer Hub Spot from an admin perspective: build and maintain workflows, manage user permissions and access, and roll out new processes across Sales and CS Hub.
• Configure and maintain Hub Spot approval processes and deal stage gates, ensuring deals cannot advance without required fields or sign-offs.
• Build and maintain custom properties and health score logic within the Customer Success Hub (Hub Spot).
• Own the full Gong platform build‑out: playbooks, call briefs, forecasting boards, deal boards, and Enablement Essentials setup.
• Manage Zoom Info enrichment via Ringlead, with a focus on populating and correcting Annual Revenue, Sub‑Industry, and related firmographic fields.
• Own the Hub Spot workflows that use enrichment data (e.g., sub‑industry) for segmentation and routing. Administer Sales Navigator and related sales intelligence tools across the GTM org.

• Own the end‑to‑end process for account conversion tickets (customer, partner, internal, POC, and demo use cases), ensuring service subscription records are correctly linked to deals for accurate usage reporting.
• Coordinate with the CS team and other customer‑facing teams on conversion requests and troubleshooting.
• Manage marketplace health and integration mapping in Suger, including monitoring for downstream effects on hyperscaler partner portals (AWS/Azure).
• Work with the Enablement team to configure and maintain Partner Journeys in Impartner PRM, including managing non‑admin permissions and partner enablement content.
• Manage tool access provisioning and deprovisioning across the software stack for new hires and departing employees, prioritizing security and license hygiene.
• Serve as a key point of contact for IT/tools admin requests tied to sales and GTM systems.
• Maintain the master view of software and license spend across the Sales and Marketing tool stack, tracking against budget in partnership with Finance.

• Create and maintain documentation for sales processes, systems configurations, and admin procedures, ensuring institutional knowledge is captured and transferable.
• Own communication of process changes to relevant GTM distribution lists.

• Minimum 3 years of experience in sales/revenue operations, systems administration, or GTM tools administration required. Preferably at an enterprise software or technology platform company.
• Hands‑on administrative experience with Hub Spot (or a comparable CRM) — workflows, permissions, custom properties, and approval/stage‑gate logic required.
• Experience with sales intelligence and data enrichment tools (Hub Spot & Gong) required. Zoom Info, Ringlead & Sales Navigator strongly preferred.
• Comfort working across multiple systems simultaneously and troubleshooting cross‑tool data/process issues required.
• Strong attention to detail, especially around data accuracy, access security, and process consistency required.
• Excellent written communication skills — capable of producing clear, usable process documentation required.
• Self‑motivated and able to manage a broad portfolio of ongoing admin responsibilities with competing priorities required.
• Comfortable being the primary point of contact for tool‑related questions across Sales, CS, Enablement, and Partner teams required.

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent practical experience) required.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $100,000 - $120,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full‑time employment opportunity.