Vehicle Support Engineer - HMI Systems

Fleet Support Engineer

As a Fleet Support Engineer focused on Human Machine Interface (HMI) and passenger experience systems, you'll play a critical role in keeping our autonomous fleet operational, reliable, and customer-ready. You'll be the technical authority for diagnosing, resolving, and preventing issues that impact in-vehicle displays, audio/visual systems, cameras, and cabin interaction modules.

This role is ideal for a hands-on engineer who thrives in real-time operational environments, enjoys deep technical problem-solving, and collaborates seamlessly across Hardware, Software, and Operations teams.

• Serve as the primary technical escalation point for HMI-related issues, including passenger displays, audio/visual alerts, interior cameras, and cabin interaction modules.
• Provide real-time troubleshooting support to maintain fleet uptime, including on-call coverage during nights and weekends as needed.

• Conduct deep root-cause analysis using Linux/Android system logs and electrical diagnostics to resolve complex hardware and software failures.
• Lead sustaining engineering efforts by reviewing historical fleet data to identify failure trends such as ghost touch events, display blackouts, and audio latency, and drive permanent corrective actions.

• Execute hardware bring-up, functional validation, and verification for new HMI components, firmware, and software releases.
• Partner closely with HMI and Software Engineering teams to improve diagnostic tooling and increase failure-mode visibility in the field.

• Develop, maintain, and continuously improve troubleshooting guides and workflows to enable faster, more independent issue resolution by field technicians.
• Define and capture critical data points to validate fixes and measure the effectiveness of corrective actions.

• Occasionally travel within the U.S. to support fleet operations at various locations.