Senior Customer Success Manager Job San Mateo area,California USA,IT/Tech

As a Senior Customer Success Manager, you’ll become a customer’s trusted advisor at InMobi and help them through the entire onboarding cycle, training and onboarding scale up
You will proactively identify opportunities to optimize partner performance and maximize platform value
You’ll liaise with Product Marketing, Product, Tech, Legal and Sales team regularly with the objective of making partners experience with Accelerate a success
You will also maintain a constant channel of communication with our partners informing them of new product releases, updates on their performance and conduct quarterly business reviews
Onboard retailers by providing them with technical guidance, helping them understand how to best use our product features, and scale accounts once integration is done
Have a close eye on the integration quality. Platform performance and proactively identify issues for partners. Have regular catchups with partners
Create and own documentation for best practices and revenue optimization techniques
Own customer onboarding and platform implementation
Guide customers through setup, adoption, and scaling of the platform
Act as the primary point of contact for troubleshooting and platform-related queries
Serve as a product expert and trusted advisor to customers
Coordinate closely with Product, Engineering, Product Marketing, and Sales teams
Manage customer communications, issue resolution, and ongoing engagement
Develop best-practice documentation, onboarding materials, and enablement resources
Support customer retention, adoption, and long-term success
- We’re looking for someone with a deep understanding of the digital marketing media ecosystem for agencies, brands, e-tailers, media and technology companies
The ideal candidate is comfortable operating in ambiguity, demonstrates strong ownership and accountability, is deeply customer-centric and solutions-oriented, and proactively identifies and solves problems rather than waiting for direction
We are looking for someone with a builder mindset who thrives in entrepreneurial environments and can adapt quickly to changing priorities
Tech savvy, understand the nuances of digital marketing, benefits of solutions and evolving solutions within the industry ecosystem
Passionate about nurturing relationships and obsessively customer centric
Curious and a problem solver at heart with the ability to articulate abstract problems into objective to-dos
5+ years of Customer Success, Technical Account Management, Account Management, or related experience
Comfortable working cross-functionally with Product and Engineering teams
Ability to translate technical concepts into customer-friendly language
Strong understanding of AdTech, Mar Tech, digital advertising, or SaaS platforms
Excellent communication and stakeholder management skills
Experience onboarding and supporting customers on technology-driven products

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