Associate Director, Data Governance & MDM

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Job Area:
Sales (Biotech Commercial + Primary Care Commercia

Job Category:
Professionals

Job Site:
Remote

Location:

San Mateo, CA, US

Dompé is an Italian bio‑pharmaceutical company that focuses on innovation, where a long tradition in the field of personal wellness goes hand‑in‑hand with a commitment to research and development to meet unsatisfied therapeutic needs.

Established in 1940 in Milan, Dompé has an industrial and biotech research hub in L’Aquila, in addition to branches in Europe (Barcelona, Berlin, Paris and Tirana). The company has approximately 900 employees. The US headquarters of Dompé are based in Boston (R&D) and in the San Francisco Bay Area (Commercial Operations).

The Associate Director, Data Governance & Master Data Management is responsible for supporting and helping lead the U.S. Commercial Data Governance and Master Data Management (MDM) capability. This role serves as a business owner for commercial master data domains, governance processes, data quality standards, stewardship programs, and cross‑functional data policies that enable trusted, compliant, and scalable data‑driven decision‑making.

Reporting to the Senior Director, Commercial Data Strategy & Operations, this leader partners closely with Commercial Strategy, Commercial Operations, Marketing, Sales, Market Access, Patient Services, Analytics, Compliance, and Information Technology to ensure commercial data assets are governed, standardized, and optimized to support business objectives.

This role will establish the foundation for a customer‑centric commercial data ecosystem by creating governance frameworks, stewardship processes, master data standards, and data quality programs across HCP, HCO, payer, patient, product, and organizational data domains.

• Serve as business owner for commercial master data domains, including HCP, HCO, payer, customer, product, and organizational hierarchies.
• Define and maintain enterprise master data standards, business rules, hierarchies, and data ownership models.
• Establish and lead the Commercial Data Stewardship Program.
• Develop and maintain master data lifecycle processes, including onboarding, maintenance, validation, and retirement.
• Partner with IT to ensure MDM technologies and platforms align with commercial business requirements.

• Design and implement the Commercial Data Governance framework.
• Establish governance councils, operating models, and decision‑making forums.
• Define data ownership, stewardship responsibilities, escalation processes, and governance policies.
• Create governance standards supporting commercial analytics, CRM, omnichannel engagement, patient services, and market access operations.
• Ensure governance practices balance compliance requirements with business agility.

• Establish commercial data quality standards, KPIs, and monitoring processes.
• Develop scorecards and reporting that provide visibility into data health across commercial domains.
• Lead root‑cause analysis and remediation efforts for recurring data quality issues.
• Partner with business stakeholders to prioritize and resolve data‑related risks and opportunities.
• Drive continuous improvement initiatives that increase trust in commercial data assets.

• Partner with Commercial Strategy and Analytics teams to ensure data supports forecasting, segmentation, targeting, and performance measurement.
• Collaborate with Commercial Operations to maintain accurate roster, alignment, and customer data.
• Work closely with Marketing and Omnichannel teams to support customer engagement and campaign execution.
• Partner with Patient Services and Market Access teams to support patient, provider, payer, and specialty pharmacy data needs.
• Act as primary business partner to IT for governance and master data requirements.

• Ensure adherence to data privacy, regulatory, compliance, and promotional guidelines.
• Support audit readiness and documentation requirements.
• Establish controls that ensure appropriate use…