Senior DevOps Engineer - Arena

Senior Dev Ops Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Senior Dev Ops Engineer

Location:

San Mateo, CA (Hybrid) 3 days a week. Department:
Engineering / Dev Ops

Reports To:

Zhaofeng Wei

We are seeking a Senior Dev Ops Engineer to help design, build, and operate the cloud infrastructure, CI/CD pipelines, and automation capabilities that power our SaaS platform. This role is ideal for an experienced engineer who enjoys solving complex infrastructure challenges, improving developer productivity, and ensuring platform reliability  will work closely with software engineers, cloud operations teams, and security stakeholders to build resilient systems, streamline deployment processes, and maintain high availability across production and non-production environments.

• Design, deploy, and maintain cloud infrastructure primarily within AWS.
• Develop and manage Infrastructure as Code (IaC) solutions using Terraform.
• Automate repetitive operational tasks through scripting and tooling.
• Continuously improve platform scalability, reliability, and performance.

• Build, maintain, and optimize CI/CD pipelines using Jenkins, Git Hub Actions, and related technologies.
• Support software development teams by improving build systems, deployment processes, and release automation.
• Troubleshoot and resolve pipeline failures, deployment issues, and infrastructure bottlenecks.
• Partner with engineering teams to improve software delivery efficiency and release quality.

• Monitor production and non-production environments to ensure platform health and stability.
• Implement and maintain observability solutions, including logging, metrics, tracing, and alerting.
• Participate in incident response, root cause analysis, and post-incident reviews.
• Drive operational excellence through automation and continuous improvement initiatives.

• Work closely with globally distributed engineering teams across multiple time zones.
• Share knowledge and mentor junior engineers on Dev Ops best practices.
• Collaborate with security, compliance, and platform teams to maintain secure and reliable systems.

• Location Ability to commute to the office in San Mateo 3 days a week.
• Experience 6+ years of experience in Dev Ops, Site Reliability Engineering (SRE), Cloud Engineering, or related disciplines.
• Proven experience supporting production cloud environments at scale.
• Experience working within Agile software development organizations.
• Technical Skills Strong experience with AWS cloud services.
• Hands-on expertise with Terraform and Infrastructure as Code practices.
• Experience managing and optimizing CI/CD pipelines using Jenkins or similar tooling.
• Strong Linux systems administration knowledge.
• Proficiency in scripting using Python, Bash, or similar languages.
• Experience with containerization technologies such as Docker.
• Experience operating Kubernetes environments.
• Knowledge of monitoring and observability platforms such as Datadog, Prometheus, Grafana, or ELK.
• Problem Solving & Communication Strong troubleshooting skills and ability to resolve complex infrastructure issues.
• Excellent verbal and written…