Technical Account Manager

We are looking for a Technical Account Manager to join our team at Chooch
, a leader in enterprise computer vision AI. This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch’s AI Vision platform.

The Technical Account Manager will serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination. This role combines project management, customer communication, and support ticket ownership
. You will work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long-term success with Chooch’s solutions.

This role requires someone who is highly organized, customer-focused, technically fluent, and comfortable managing multiple priorities  ideal candidate can communicate clearly with both technical and non-technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.

• Experience in technical account management, project management, enterprise SaaS, AI, machine learning, or computer vision
• Strong customer-facing communication skills with the ability to manage both technical and non-technical conversations
• Experience managing customer implementations, timelines, deliverables, and follow-up actions
• Familiarity with support ticket workflows and tools such as Jira, Zendesk, Freshdesk, or similar systems
• Ability to gather technical details from customers and translate them into actionable internal tasks
• Strong organizational skills and attention to detail
• Ability to work independently and cross-functionally in a fast-paced remote environment
• Comfort coordinating between customers, solutions engineering, product, and engineering teams
• Strong problem-solving and troubleshooting mindset
• Familiarity with APIs, cloud platforms, deployment workflows, or technical software implementations
• Experience supporting enterprise customers in industries such as healthcare, manufacturing, retail, or security
• Understanding of customer onboarding, escalation management, and post-deployment support processes
• Experience working with globally distributed teams and customers
• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience
• Customer Relationship Management

• Serve as a primary point of contact for assigned Chooch customers during onboarding, deployment, and ongoing account support
• Build trusted relationships with customer stakeholders and maintain clear, professional communication throughout the customer lifecycle
• Lead regular customer meetings, project updates, follow-ups, and status reviews
• Understand customer goals, deployment requirements, and business priorities, and ensure alignment with internal teams
• Help customers navigate questions related to platform usage, implementation progress, and issue resolution

• Manage customer-facing projects from kickoff through launch and post-deployment follow-up
• Track project plans, milestones, timelines, deliverables, dependencies, and risks
• Coordinate with internal teams including solutions engineering, machine learning, product, and support
• Ensure action items are documented, assigned, and completed on time
• Proactively identify project risks, delays, or blockers and help drive resolution
• Maintain visibility across multiple customer accounts and internal work streams simultaneously

• Oversee support tickets and customer-reported issues for assigned…