Technical Support Engineer - University Graduate

Technical Support Engineer - University Graduate 2027

San Mateo, CA United States

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next
47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes.

We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

• Hands-on Troubleshooting:Dive into complex network, hardware, and software problems on Verkada's platform
• Level Up Fast:Become the go-to expert customers trust for smart system design and integration advice
• Communicate with Impact:Translate heavy technical concepts into clear, sharp advice on phone calls, live chat, and emails
• Own It, End to End:Take full ownership of customer issues from "we have a problem" to "problem solved"
• Team Up with Tech Leaders:Partner directly with Engineering and Product teams to test new gear and hunt down bugs before anyone else
• Share Knowledge:Write Knowledge Base content that helps thousands of users

• Bachelor’sor Master's degree in a related technical discipline:
  Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Coursework with a focus on computer networking, Linux, electronics, computer systems. Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• You're a problem-solver with a keen eye for detail
• You thrive in a team environment
• Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial…