Dispatcher Technical Rideshare Operator

Fleet Support Specialist

Our partners are helping an on-demand, autonomous ride-share company hire a customer services Operator dispatcher to be responsible for testing and operation of the remote monitoring/control system for autonomous vehicles. As a

Fleet Support Specialist, you will:

• Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
• Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
• Maintain accurate historical data and record-keeping for vehicle health and repairs.
• Assist in the creation and development of technical documentation and processes.
• Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
• Perform quality inspections of repair orders
• Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
• Interface with multiple teams across the company to align processes and operations for smooth workflow.
• Work across multiple internal systems and ticketing tools to create work orders, track maintenance activities, manage parts requests, and ensure end-to-end traceability from issue identification through resolution.

Responsibilities will include:

• Effectively monitor autonomous vehicle operations.
• Respond to and manage critical mission needs.
• Assist the fleet of vehicles by providing remote guidance in complex situations.
• Assist with testing and data collection.
• Work closely with SW, QA and UX to improve the Interface.
• Willingness to work flexible shift hours.

Requirements:

• Familiarity with MS Office/Google Suites
• 2+ years of experience working in operations or a fast-paced environment
• Bachelor's degree in STEM, Analytics, or related fields
• Excellent computer skills and problem-solving ability
• Excellent written and verbal communication
• Positive attitude with a growth mindset

Benefits:

• Pre-tax commuter benefits
• Employer subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Zero costs for short and long term disability and life insurance
• 401k package