Director of Commercial Brand Training

Director of Commercial Brand Training

Job Area:
Sales (Biotech Commercial + Primary Care Commercial).
Job Category:
Professionals.
Job Site:
Remote.

Location:

San Mateo, CA, US.

Dompé is an Italian biopharmaceutical company that focuses on innovation. The company has a long tradition of personal wellness and a strong commitment to research and development to meet unmet therapeutic needs. Established in 1940 in Milan, Dompé operates an industrial and biotech research hub in L’Aquila and has branches in Europe (Barcelona, Berlin, Paris and Tirana). The company has approximately 900 employees, with U.S. headquarters in Boston (R&D) and the San Francisco Bay Area (Commercial Operations).

Dompé is seeking a Director of Commercial Brand Training, US Biotech responsible for the development and execution of a strategic and tactical learning program supporting the Commercial organization. This role will report to the Head of Talent, Learning & Development, US Biotech. The Director will design and deliver learning programs that reinforce competencies and enhance capabilities needed to drive brand objectives, including on‑boarding, product launch planning, promotional resource training, workshop development, account planning, and selling skills.

The role requires high collaboration with Sales, Brand Marketing, Market Access, Medical, Operations, HR, IT, Legal and Compliance teams.

Candidates must thrive in a fast‑paced, innovative environment, possess excellent interpersonal skills and a proven track record in commercial roles, and be able to translate strategy into actionable training plans. Demonstrated ability to analyze complex issues, develop realistic plans, and communicate complex information in a simple manner to help others succeed while mitigating compliance risks is essential.

• Collaborate with leadership for each commercial/brand department to design a compliant onboarding experience for new hires, including other cross‑functional hires requiring product/disease state training.
• Serve as primary stakeholder for the Key Account Manager (KAM) and Regional Sales Director (RSD) promoting Oxervate to Eye Care Professionals (ECPs).
• Develop a consistent training curriculum covering NK disease state, Oxervate data, company history, competitive landscape, brand priorities/KPIs, access & reimbursement, promotional resources, organization structure, and compliance.
• Act as a bridge between Marketing and Sales to ensure strategic direction is clear and execution KPIs are achieved.
• Ensure all training modules are PRC approved and up to date; develop new modules as needed.
• Maintain a roadmap and web‑based portal to deliver brand training; keep the platform current.
• Collaborate with cross‑functional partners to plan and deliver live or virtual training during new‑hire meetings.
• Establish a process with new hires’ managers to ensure mastery of the curriculum before customer engagement.

• Maintain clinical acumen and fluency on Oxervate clinical data, promotional resources, enrollment processes, and common objections.
• Work with Marketing, Sales, Medical & Market Access to identify training needs for the commercial team.
• Cross‑train other commercial roles (Marketing, Patient Access Manager, Field Access Manager) to ensure compliant awareness of NK and Oxervate.
• Collaborate with content owners to develop training slides and pre‑work.
• Provide KAM training on clinical selling, data utilization, promotion ordering, congress submissions, and speaker programs.
• Partner with Sales Ops to deliver ongoing training for KAMs on business analytics, CRM, DDR, and strategic planning.
• Advocate for L&D initiatives of the Sales Competencies and FCR tool.
• Ensure timely submission of training decks to PRC or compliance before live sessions.
• Explore innovative platforms such as podcasts, gaming, and confidence‑based learning.

• Work with HR, L&D, and leadership to identify ongoing skill development needs.
• Identify internal or external vendors for training on leadership, presentation, Zoom,…