Multi Unit F&B Director of Operations

Bon Appetit

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* Position Title:

Multi Unit F&B Director of Operations*
* ** Salary:**   ,000

** Other Forms of Compensation:*
* Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

** Job Summary*
* We're seeking a seasoned, visionary Multi-Unit F&B Director of Operations to lead a high-performing culinary and hospitality portfolio that spans Bon Appetit's operations at a national account based in San Mateo. This role demands a sharp operational mind, a passion for food and service excellence, and the ability to drive strategic initiatives across multiple sites while maintaining brand integrity, safety compliance, and client satisfaction.

You'll be the connective tissue between site-level execution and national standards-developing SOPs, coaching teams, auditing performance, and reporting to executive stakeholders. If you thrive in a fast-paced, people-first environment and love turning operational complexity into culinary brilliance, this is your stage.

** Responsibilities*
* Operational Leadership

Design, implement, and oversee SOPs across BOH, FOH, Catering, and Safety programs

Collaborate with other members of portfolio National Team to develop, beta test, improve, and implement new programming

Lead rollout strategies for new initiatives and ensure adherence across the portfolio, holding teams accountable to brand and regulatory standards

Conduct regular walk-throughs and audits of FOH and BOH spaces; collaborate with the National Culinary Director on findings and improvements

Mentor and develop unit leads by meeting regularly with unit General Managers to assess unique challenges and strategize for solutions

Uphold compliance and streamline communication across all locations

Travel annually to audit and train at all sites within the portfolio, ensuring operational excellence and brand alignment

Administrative & Strategic Reporting

Contribute to monthly and quarterly slide decks for Client and Bon Appétit leadership

Track and report on Waste Not metrics; collaborate with site teams to improve food recovery and sustainability efforts

Monitor Food Standards Dashboard and drive improvements and alignment across all sites

Verify food recovery partner donations and ensure accurate documentation

Develop operational dashboard to maintain reporting and metrics in one location

Work closely with other National Team members to identify CAPEX improvements, and oversee purchasing projects

Collaborate with Portfolio VP and Financial Analyst to identify areas of opportunity for data reporting and revenue growth

Safety & Compliance

Implement and uphold safety and sanitation training protocols, ensuring full compliance with company standards, local health regulations, and client expectations

Oversee safety incident investigations and manage communication streams with all stakeholders

Ensure weekly safety and hospitality trainings are completed across all units

Audit Origami reports and unit logs for accuracy, completeness, and timeliness

Cascade Red Alerts from Compass and ensure timely action

Track Serv Safe certifications, Steritech audits, and Health Department inspections

Maintain G&G labeling and packaging standards in alignment with brand guidelines and county regulations

Conduct quarterly PPE check-ins with unit chefs, advising on new products

Verify and track that all locations are current on permitting, health, and safety inspections

Team Development & Culture

Mentor General Managers, Executive Chefs, and frontline leadership in developing strong, high-performing teams grounded in a culture of excellence, accountability, and warmth

Foster a "train the trainer" environment-equipping site leaders with the skills and tools to deliver impactful, consistent training at the unit level

Lead the design and delivery of hospitality-forward training programs that drive exceptional guest service, team connection, and community building across all café locations

Drive accountability for training execution through regular site visits, performance audits, and team feedback loops

Conduct ongoing leadership development coaching for managers and supervisors, with a focus on emotional intelligence, communication, and service recovery

Uphold Bon Appetit's culture of culinary excellence, sustainability, and hospitality

** Requirements*
* Minimum 7 years of food…