Project Lead, Management, Program ​/ Project Manager

CALA Exteriors is a modern, women-owned home maintenance company specializing in professional window and gutter cleaning, proudly serving clients in San Mateo County and surrounding areas. Despite being a new brand, CALA Exteriors is backed by a seasoned team with over a decade of combined experience in project management and customer service. The company's mission is to provide exceptional service by leveraging its extensive industry knowledge, ensuring properties are handled with the utmost care and professionalism.

CALA Exteriors is dedicated to delivering high-quality and reliable maintenance solutions for clients. With CALA Exteriors, clients always receive clear, clean, and consistent results.

We are seeking a Project Lead to direct residential and commercial operations. This role requires a proactive problem solver to manage a team of 2–5 technicians while upholding rigorous safety and quality standards. As the primary client liaison and on-site sales representative, you will ensure seamless project completion, team productivity, and revenue growth through superior service.

• Team Leadership & Development: Supervise a crew of 2–5 technicians. Provide on-site training, real-time coaching, and in-the-moment feedback to ensure the highest standards of workmanship.
• Operational Excellence: Direct the cleaning of gutters, downspouts, windows, and sills and its components using CALA’s techniques and standards. Manage project timelines, assign tasks, and track progress for on-time completion.
• Safety Coordination: Act as the designated safety officer on-site. Enforce rigorous protocols, ensure proper PPE usage, and lead by example to maintain a zero-incident environment.
• Field Problem Solving: Serve as the primary on-site problem solver, taking a proactive and independent approach to quickly resolving technical challenges and project issues with professional judgment and minimal supervision.
• Client Relations & Sales: Act as the primary point of contact. Greet clients, provide progress updates, and conduct final walkthroughs. Drive revenue by identifying service needs and closing in-person sales.
• Project Documentation: Capture high-quality before-and-after photos/videos, create inspection reports using CALA’s established templates and maintain accurate records within designated client profiles.
• Marketing: Assist with local brand exposure by strategically placing job-site signage, capturing digital before-and-after content, and occasionally represent the company at community festivals and promotional events to generate new client leads.

• Lead
  
  Experience:
  
  2+ years in gutters, roofing, and window cleaning.
• Team Management: Ability to lead 1–5 people independently.
• Technical
  
  Skills:
  
  Smartphone proficient (GPS/Scheduling apps) and basic computer skills.
• Physical: Comfortable with heights/ledges; able to lift up to 60 lbs.
• Safety & Legal: OSHA certified or willing to acquire certification (Provided by CALA), clean CA driver’s license, and US work authorization.
• Transportation: Must have a reliable vehicle for travel between job sites.
• Sales: Experience with on-site and cross-selling.
• Language: Fluent in conversational & written English;
  Spanish is a plus.
• Software: Knowledge of Jobber or Similar jobs management software.
• Competitive Hourly Rate (based on experience)
• Mileage Reimbursement
• Paid Safety OSHA Training & Certification
• CALA Uniform Shirt & Tools Provided
• Workers' Comp Coverage
• Professional Work Culture.
• Schedule M-F (20-40hrs a week); (no nights; weekends when necessary)