Fleet Support Engineer - Interiors, Exteriors, Closures & Lighting

Fleet Support Engineer

As a Fleet Support Engineer focused on Interiors, Exteriors, Closures & Lighting, you'll be critical to the operational uptime, safety, and rider-facing quality of our robotaxi fleet's body, closure, and cabin systems. You'll serve as the technical point of contact for the systems riders touch every day — doors and latches, seals and weatherstrip, body panels and fascia, glazing, mirrors, wipers, exterior lighting, and interior trim/cabin — combining hands-on body and mechanical repair with software-driven calibration and diagnostics.

Responsibilities:

• Serve as the primary technical point of contact for real-time escalations across interior and exterior systems, including doors and closures.
• Diagnose and resolve door and closure faults, isolating mechanical and physical root causes from control-side issues, and validate repairs through functional cycle and fit testing.
• Conduct root cause analysis that combines physical inspection with log and diagnostic data review to resolve recurring closure, fitment, and cosmetic-to-functional failures.
• Perform and validate closure calibration, measurement, and component bring-up procedures following mechanical and electrical repairs.
• Lead investigations into systemic body and closure issues and drive interim and permanent corrective actions, including retrofit and service-bulletin rollout across the fleet.
• Develop and maintain troubleshooting guides and SOPs for technicians covering closure, body, glazing, lighting, and cabin repairs, ensuring consistent verification and documentation.
• Distinguish wiring and connector faults from component failures across lighting, wiper, mirror, and door-electrical systems using schematics and pinouts.
• Own exterior and interior lighting escalations end-to-end, distinguishing lamp-level faults from assembly or wiring-harness issues and addressing any electrical or thermal safety concerns appropriately.
• Analyze fleet and ticket data to identify body, closure, and lighting reliability trends and drive closed-loop design and quality improvements back to engineering.
• Coordinate incident-driven structural and cosmetic repairs with external vendors while minimizing vehicle downtime.
• Availability for night and weekend shifts as needed, with advanced notice provided.
• Willingness to travel occasionally within the U.S. to support various operational locations.

Qualifications:

• Minimum of 2-4 years of relevant experience in automotive, transportation, or autonomous vehicles, with a focus on body, closures/doors, interior/exterior trim, or vehicle quality.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Automotive Engineering, or equivalent hands-on technical experience.
• Hands-on experience with mechanical closure systems (latches, strikers, hinges, seals) and body/exterior components (panels, fascia, glazing, lighting).
• Ability to perform gap & flush and fit-and-finish measurements and interpret tolerance specifications.
• Ability to comprehend schematics, electrical diagrams, and connector end views/pinouts to isolate wiring vs. component faults on door-electrical and exterior-lighting systems.
• Experience with debugging Unified Diagnostic Services (UDS) issues and basic CAN/log review.
• Embraces a holistic problem-solving approach, driving high-level functional issues down to component-level root cause.
• A proactive self-starter who can build strong relationships and communicate efficiently and effectively across various teams and in real-time service operation settings.

Preferred Qualifications:

• Experience with electromechanical door/closure systems and actuator calibration.
• Experience diagnosing automotive lighting systems (LED/DRL/signal lamps, lamp drivers, and harness-vs-component faults) and software-controlled or animated exterior lighting.
• Experience with software-driven service/calibration tooling and component bring-up/firmware deployment.
• Experience with electric vehicle technology.
• Experience with remotely supporting vehicle troubleshooting.
• Familiarity with body-repair/refinish processes and vendor coordination (body shop, paint, vinyl wrap).
• Experience with Linux & Python-based programming systems for fleet-level data processing

Domestic travel may be required

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.