Retail, Operations Manager

Receiving Team Manager

As a Receiving Team Manager, you will support My Macy's by driving sales, productivity, safety and profitability results for all receiving activities by ensuring execution to best practices, merchandising and sales partnerships, and training and development of support team.

Sales

• Lead, execute and monitor inbound and outbound receiving processes to company standards including dock security, inbound DC trailer processing, merchandise floor-readiness, direct-to-store shipments, supply and fixture deliveries, recycling and backhaul DC trailers
• Build partnerships with store merchandising, sales and security leaders to support accurate, productive and safe receiving processes
• Use tools and analyze documents to forecast workload and allocate resources as needed
• Process soft line and hard line inventory in an efficient and timely manner
• Coordinate merchandise and fixture deliveries with merchandising leaders
• Process RTVs, salvages, and make and breaks in a timely manner
• Monitor and communicate productivity standards and results to the team; identify opportunities
• Ensure that all procedures, policies, exposure standards, safety and shortage awareness are thoroughly understood

Customer

• Role model exemplary service, lead support staff to provide an outstanding shopping experience
• Coach, motivate and develop support team to reach their fullest potential and to increase productivity and efficiency
• Maintain high customer readiness standards; deliver a clean and neat receiving area and stockroom
• Clearly communicate store and Company objectives so both management and staff are well informed

People

• Recruit, select and train talented, results-oriented support Associates
• Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction
• Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
• Monitor and address performance issues on a timely basis; administer reviews
• Utilize review process as a tool for Associate talent development, promotion and advancement
• Give back by ensuring recycling backhauls and shipments occur as needed

Skills

Summary:

• A minimum of 1-3 years of operations/merchandising retail management
• Ability to execute plans and strategies
• Productivity driven, task oriented and highly organized
• Strong leadership, interpersonal and communication skills
• Effective prioritizing and time management skills
• Strong administrative and negotiation skills
• Ability to anticipate and solve problem, act decisively and persist in the face of obstacles
• Ability to build partnerships and direct teams
• Commitment to exemplifying the highest integrity and professional business standards
• Familiarity with workload systems

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.