Sales Advisor- Hillsdale Shopping Center

About the Role

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store to actively sell our products and giving support and guidance.

You will use fashion and product knowledge to give customers relevant information for the best experience, work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house area. You will collaborate with the store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & omnichannel experience where available, supporting them with direct service.
• Engage in conversations with customers to provide excellent service.
• Guide customers through fashion trends, stories & products in all store areas.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Keep up‑to‑date with fashion scene, trends, brands, products, competitors, and relevant influencers.
• Use product & fashion knowledge to share relevant information with customers.

• Share service, fashion, and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all store areas.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Participate in onboarding, introduction processes & trainings relevant to your role & future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Maintain best practice for in‑store omnichannel services & in‑store tech services/tools.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

• Passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic and collaborative environment applicable to this role.
• Experience in customer service within fashion, retail, or other service‑related industries.

• Diverse backgrounds are valued; inclusion is part of our culture.
• Work guided by our 7 unique values.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive environment that encourages authenticity.
• Global talent community with limitless career growth and aspirations.
• Comprehensive benefits: health insurance, wellness, family support, retirement plan, paid leave, and community days.
• Employee discount on H&M, Other Stories, COS, and more.

Job Status:
Hourly, Non‑Exempt

EEOC Code: SLS

Compensation:
Sales Associates Pay Rate $19.25 per hour**

* This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities at the company's discretion.

** H&M has assessed this posted range of compensation as the accurate range for this role and location at the time of posting. It may be modified in the future based on candidate qualifications.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at  and use Ask a Question.

All employees receive a staff discount card usable on all H&M Group brands in stores and online.

The benefits also include participation in the H&M Incentive Program and other local market perks which may differ between employment type and countries.