SMB Account Manager

The SMB Account Manager is a full-time mobile position covering San Mateo, CA area. This role is responsible for managing and growing a portfolio of small and mid-sized business customers by building strong relationships, understanding their needs, and recommending appropriate Verizon Business solutions. Day-to-day tasks include conducting client meetings, presenting products and services, preparing proposals, and negotiating contracts to meet sales and revenue targets.

The SMB Account Manager will monitor account performance, identify opportunities for upselling and cross-selling, and coordinate with internal teams to ensure smooth implementation and ongoing support. The role also involves maintaining accurate records in CRM systems, forecasting sales, and staying current on industry trends and Verizon Business offerings to provide informed guidance to customers.

• Demonstrated experience in account management, sales, or business development supporting small and mid-sized business customers.
• Strong skills in relationship building, customer service, and client communication, with the ability to understand and address business needs.
• Ability to manage pipelines, use CRM tools, and analyze account data to identify growth opportunities and risks.
• Comfort presenting solutions, negotiating terms, and handling objections in a clear and professional manner.
• General understanding of telecommunications, networking, or technology solutions, or willingness to learn quickly.
• Organizational and time management skills to handle multiple accounts, deadlines, and priorities in a fast-paced environment.
• Ability to be mobile in the San Mateo, CA territory and collaborate effectively with cross-functional teams.
• Prior experience in SMB or B2B environments and familiar with the local Bay Area market is a plus.