Sales Development Representative

The Company

Delight.ai (formerly Sendbird) is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for Door Dash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, Whats App—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

We’re looking for a Sales Development Representative with drive, energy, and a capability for sparking conversations with prospects. You will play a critical role in our sales and marketing team by prospecting, discovering, and expanding business opportunities. You will identify the right customers, qualify them, help nurture the long‑term relationship and convert them to real opportunities. We expect you to have the drive to achieve ambitious goals, and yet work with the team to streamline operational excellence.

This is a great opportunity if you want a successful career in tech sales. You will gain a lot of experience that will help get you into closing and/or leadership roles.

where you'll be proactively building pipeline from scratch rather than working inbound leads.

• You have the discipline to work with autonomy in a fast‑paced environment.
• You have accomplished something you’re really proud of.
• You have a high level of integrity.
• You have AI experience around research and personalization.
• You love prospecting and speaking to future customers.

• Prior experience in lead generation, sales and/or marketing.
• Passion for understanding and explaining technology.
• Exceptional organizational skills and capable of multi‑tasking between various tasks.
• Excellent communication and writing skills.
• Impeccable work ethic and dedication towards customers.
• A quick learner with positivity, and a sense of humor.
• Tech‑savvy and/or previous experience with web and mobile development projects.
• Formal AI or SaaS lead generation training at an extremely competitive sales environment.
• Experience in digital industries (communities, SaaS, AI, live‑streaming, on‑demand, e‑commerce, gaming, etc).
• Proficient in Salesforce, Salesloft, Linkedin Sales Navigator, LeadIQ, Nooks, Zoominfo (or equivalent tech stack).

• Collaborate with marketing and sales to build a pipeline for mid‑market and/or strategic accounts.
• Identify key contacts for target accounts, and firmly build the foundations for sales engagement.
• Engage prospects across multiple channels including phone, email, Linked In, and more.
• Add value by providing the right content for each opportunity, ie. case studies, screencasts, presentations, event invitations.
• Manage, track and report sales activities and results using Salesforce.

We take care of the people…