Security Traffic Officer; HSC

POSITION: SECURITY TRAFFIC OFFICER

REPORTS TO:

SUPERVISOR

• Patrol HSC parking lots and exterior premises, observe and report unusual activity, and respond to security situations.
• Investigate, evaluate, and report all security, injury/accident incidents to the supervisor.
• Observe any problems with the building(s) and report to the appropriate departments.
• Assist HSC tenants and patrons with security-related situations and refer problems to supervisor or appropriate departments.
• Enforce HSC Policies, Rules, and Regulations.
• Use correct penal and radio codes in communicating with department employees and supervisors.
• Other duties as assigned by supervisor(s).

• Possession of a valid Guard Card.
• Completion of Guard Training Program, including how to make a citizen’s arrest, properly handcuff, and transcultural orientation sensitivity training.
• A minimum of 1-year experience using Microsoft Word and Excel software (for report writing).
• A high school diploma or GED equivalency certificate.
• Possession of a valid California Driver’s License and ability to operate department vehicles.

• Ability to walk or stand for long periods of time. (Job requires approximately 4-5 miles of walking in 8-hour shift)
• Verbal, writing, and grammar skills equivalent to three years of high school English.
• Ability to observe and accurately describe a situation both verbally and in writing, with specific facts and details and without opinion.
• Ability to organize and prioritize more than one task at a time and seek assistance as needed from supervisor(s).
• Exceptional customer service skills. Ability to work with all types and temperaments of customers and coworkers without losing composure. Ability to direct a difficult customer to a supervisor without engaging in confrontational behavior.
• Ability to learn HSC layout and Tenant locations, mall boundaries, and Company department locations and functions.
• Ability to stay awake and alert during grave shift hours.
• Ability to learn and use radio and penal codes and HSC Policies, Rules, and Regulations and use 2‑way radio communication equipment.
• Ability to quickly respond to emergency or security situations and obey orders and follow instructions regardless of personal feelings or opinions.
• Ability to calmly deal with physical and verbal abuse from customers without retaliation.
• Ability to work as part of a team.

• Must be physically able to operate a variety of Security equipment such as computers.
• Must be physically able to operate a motor vehicle if necessary.
• Must be able to use body members to work, move or carry objects or materials.
• Must be able to exert up to fifty pounds of force occasionally, and/or up to twenty pounds frequently.
• Physical demand requirements are at levels of those for physically active work.
• Must be able to bend, stoop, reach, kneel, stand, sit, and walk for at least up to 8 hours in a shift.
• Must be able to climb at least 3 flights of stairs. Must be able to actively respond to emergency and non‑emergency‑related incidents per 8‑hour shift.

• Must carry 'Security' certification from the appropriate state agency.
• Must be comfortable working in a highly critical, fast‑paced environment shifting priorities.
• Must follow PPE (Personal Protective Equipment) guidelines as determined for the position.
• Must wear RMI security uniform and proper footwear.
• Must be able to respond to emergency situations at the data center.
• Must work on‑site; no telecommuting permitted.
• Must possess a current, valid state‑issued driver's license.