Residential Services Coordinator

Residential Services Coordinator

First Step for Families - San Mateo, CA 94401

Salary Range $21.00 - $23.00 Hourly Position Type Part Time Job Shift Swing

Shift Details:
Part Time (Sat.

-Sun.) Swing 4pm.

-12:30am.

Pay rate: $21.00-$23.00 per hour

ABOUT LIFEMOVES:

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION

PURPOSE:

Life Moves | First Step for Families (FSF) provides interim supportive housing in San Mateo to 39 families. During their stay, clients participate in holistic services tailored to each household's unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with children's support services, employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The First Step for Families Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what's happening at the site, sharing updates, and keeping clear written and verbal communication with the team.

• High School Diploma or GED required; 2–3 years of consistent equivalent experience in a related field may substitute for formal education. Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
• Demonstrates care, respect, and empathy when working with people from all backgrounds, and is committed to practicing DEIB principles and relentless engagement by welcoming everyone with kindness, dignity, and respect.
• Manages stress and emotions professionally, remaining calm, composed, and supportive under pressure while applying de-escalation techniques to ensure safety and positive outcomes.
• Open to feedback and motivated to learn and grow in areas such as trauma-informed care, crisis support, and harm-reduction practices.
• Works effectively both independently and collaboratively within a team; follows directions, communicates clearly, and seeks clarification when needed.
• Maintains clear, unbiased, and professional documentation and communication at all times.
• Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks to support efficient operations and positive client and team interactions.
• Proficient in using technology such as phones, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative and communication tasks.

• Job Knowledge:
  Understands job duties and performs tasks with accuracy. Commitment to
• Growth:
  Demonstrates a selfless commitment to others on the team, including activity-based dependability, self- improvement activities. Actively seeks opportunities to contribute at higher levels in service to Life Moves and others on the team. Performance
• Improvement:
  Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability:
  Manages workload effectively and meets deadlines.
• Proactive
  
  Collaboration:
  
  Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge,…