Residential Services Coordinator

Life Moves | First Step for Families (FSF) provides interim supportive housing in San Mateo to 39 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with children’s support services, employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The First Step for Families Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and keeping clear written and verbal communication with the team.

ESSENTIAL JOB RESPONSIBILITIES Provide calm, supportive crisis response and connect clients to appropriate resources as needed.

Respond to client, volunteer, donor, and visitor needs with professionalism, compassion, and radical hospitality.

Monitor site safety through rounds and camera observation to maintain a clean, safe, and welcoming environment.

Report maintenance or pest issues promptly and assist with pest control and cleanliness efforts.

Manage facility meals, supplies, and donations, ensuring accurate inventory and organized storage.

Create reports, update shift logs, and participate actively in team meetings.

Maintain confidentiality, appropriate boundaries, and professional conduct at all times.

Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience.

Complete all required trainings within deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database use.

Participate in online trainings on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.

Attend continuing education opportunities to strengthen professional skills and uphold agency standards.

Perform additional duties as assigned to support program and organizational needs.

Shift Details :
Part Time (Sat.

-Sun.) Grave 12am.

- 8:30am.

QUALIFICATIONS High School Diploma or GED required; 2–3 years of consistent equivalent experience in a related field may substitute for formal education. Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.

Demonstrates care, respect, and empathy when working with people from all backgrounds, and is committed to practicing DEIB principles and relentless engagement by welcoming everyone with kindness, dignity, and respect.

Manages stress and emotions professionally, remaining calm, composed, and supportive under pressure while applying de-escalation techniques to ensure safety and positive outcomes.

Open to feedback and motivated to learn and grow in areas such as trauma-informed care, crisis support, and harm-reduction practices.

Works effectively both independently and collaboratively within a team; follows directions, communicates clearly, and seeks clarification when needed.

Maintains clear, unbiased, and professional documentation and communication at all times.

Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks to support efficient operations and positive client and team interactions.

Proficient in using technology such as phones, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative and communication tasks.

COMPETENCIESJob Knowledge:
Understands job duties and performs tasks with accuracy. Commitment to Growth:
Demons…