Client Services Case Manager - Success Coach

Position Title:

Success Coach Candidate: TBDDepartment:
Client Services Supervisor:
Associate Director of Client ServicesFLSA:
Full-Time/Hourly/Non-Exempt Salary Range: $32.50

Effective Date: ASAP

For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor.

By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.

We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need.

Samaritan House is an equal opportunity employer.

Under the general supervision of the Associate Director of Client Services, the Success Coach are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ wellbeing;

research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations. In addition to supporting clients in active crisis, Success Coach will also work with individuals and families who are not currently experiencing a crisis but require more intensive, long-term case management support. This includes helping these clients prepare for stability and independence by developing and tracking individual goals and objectives, identifying and addressing both personal strengths and challenges, and providing ongoing guidance, support, and accountability throughout their journey toward self-sufficiency.

Success Coach will maintain a caseload of approximately 20 clients at a time to ensure personalized and focused support. The ideal candidate is flexible, detail-oriented, compassionate, and able to function both independently and collaboratively within a team. Success Coach will use a consistent and systematic set of practices to perform the essential functions of the position.

• Master’s degree in Social Work (MSW) is preferred. Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
• Minimum 5 years of experience in the following:
  Case management with a clear understanding of best practices. Working with the public and community-based organizations.
• Bilingual/bicultural proficiency in English and Spanish preferred but not required.
• Demonstrated knowledge of Samaritan House’s target service population.
• Excellent crisis and conflict management experience.
• Strong understanding of the local service landscape for economically challenged individuals.
• Excellent analytical, oral, and written communication skills.
• Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems such as Clarity, CORE, HMIS.
• Emotional resilience and ability to remain calm and professional in high-stress situations.
• Strong organizational and multitasking abilities with attention to…