Case Manager Outreach

About Lifemoves

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Monday to Friday (8am-4:30pm)

$25.50-$38.50/HR

The HOT Bayside Region Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provides case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care.

Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

The HOT Case Manager (CM) reports to the Associate Program Director and Program Director and provides direct outreach and intensive, person-centered support to individuals experiencing unsheltered homelessness. The CM meets clients where they are, builds trusting relationships, and works collaboratively with each individual to identify goals and connect them to resources such as shelter, healthcare, housing, and other supportive services. The role also includes educating and engaging surrounding communities to promote understanding and support of individuals experiencing homelessness.

Through a flexible and responsive approach, the CM tailors services to each client’s unique needs, strengths, and circumstances.

The Homeless Outreach Team (HOT) conducts outreach to unsheltered individuals experiencing homelessness. The team collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. The Bayside HOT is part of a larger outreach team that serves communities across the Northern, Bayside, and Southern County regions.

Client Support and Case Management

• Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.
• Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
• Support clients with enrollment into benefit programs including but not limited to General Assistance, Cal Fresh, and Cash Assistance Program for Immigrants.
• Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.
• Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.

Resource Connection and Community Collaboration

• Serve as a liaison between Life Moves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
• Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.

Client Advocacy, Mediation, and Conflict Resolution

• Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide…