Senior Software Engineer, Customer Care

For roles that are based at our headquarters in San Mateo, CA:
The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job‑related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

All full‑time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range

$243,290 — $295,250 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

• Design and build customer-facing and internal applications to provide customer support at scale, including a state‑of‑the‑art, LLM‑backed chatbot.
• Stay familiar with recent trends in LLMs and develop innovative solutions and features for the chatbot, while optimizing for cost.
• Influence the team's roadmap and long‑term strategy in collaboration with product, operations, and other cross‑functional stakeholders to develop the next generation of customer care experience.
• Provide technical leadership, influencing decisions within and beyond the pod.
• Mentor junior engineers to strengthen their technical skills and support their professional growth.

• A bachelor's degree in Computer Science, or a related field, with a minimum of 8 years of hands‑on experience. A graduate degree is highly preferred.
• Proven experience developing innovative solutions using LLMs is required.
• Extensive experience with modern programming languages such as C#, Java, Python, or similar, with a strong emphasis on writing efficient, maintainable, and scalable code.
• In‑depth knowledge of contemporary software design patterns, including microservice architecture, RESTful APIs, and Remote Procedure Calls (RPC), with a proven track record of building robust and scalable systems.
• Demonstrated ability to develop end‑to‑end solutions for complex technical challenges, collaborating across multiple teams from conception through to launch.
• Prior experience in machine learning is helpful.

• A Technical Leader: You have initiated and facilitated challenging technical solutions. Your technical expertise influences product direction. You foster a culture of technical excellence.
• Versatile: You're a jack of all trades and you are comfortable with several languages and technologies already; you are adaptable in any situation. You are resourceful, and take a creative and strategic approach to solving hard problems.
• Analytical: Excited to investigate large, ambiguous problems, and quantify the problems and the solutions.
• User Oriented: You always start with the needs of the user, whether they are Roblox users or internal engineers before architecting a solution.
• Team Oriented: You lift up your peers and find ways to make the team stronger.