Case Manager

About Lao Family Community Development, Inc.

Lao Family Community Development, Inc. (LFCD) is a community-based non-profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California.

LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low-income individuals and families, refugees, immigrants, transitional-age youth, seniors, individuals with disabilities, and other underserved populations.

Under the direction of the program supervisor, this position will serve low-income Workforce Innovation Opportunity Act (WIOA) participants to gain job placements, as well as manage participants under the California Advancing and Innovating Medical (Cal-AIM) Initiative, which provides comprehensive care management to address both clinical and non-clinical needs. This position is responsible for interfacing with local employers and training providers, external organizations, and the internal LFCD department, especially the America’s Job Center of California (AJCC) and Business Centers.

This position is required to rotate at Berkeley Adult School and LFCD AJCC locations and reports to the Program Supervisor.

• Conduct comprehensive participant assessments to develop individualized care management and employment plans that address physical health, behavioral health, substance use disorders, oral health, social determinants of health, career goals, and employment objectives.
• Perform community outreach and engagement activities, including attending resource fairs, distributing promotional materials, recruiting participants, and coordinating referrals to workforce programs, healthcare providers, and social service agencies.
• Facilitate workshops, program orientations, one-on-one and group counseling sessions, and educational activities focused on job readiness, career development, healthy living, self-sufficiency, and goal achievement.
• Assist participants in developing resumes, cover letters, and Individual Employment Plans (IEPs). Provide labor market information, career counseling, interview preparation, job referrals, job placement assistance, and retention services.
• Provide intensive case management services, including intake, eligibility determination, enrollment, assessment, documentation collection, career planning, referral coordination, and follow-up services. Support participants throughout their program participation and provide up to 12 months of employment retention services.
• Coordinate with training providers to facilitate enrollment in approved training programs and ensure Individual Training Account (ITA) requests and related documentation are submitted accurately and promptly.
• Maintain accurate participant records, including daily activity logs, case notes, service documentation, assessments, eligibility records, and data entry into CalJOBS, Care Management Systems (CMS), and other required databases.
• Deliver Community Supports services designed to address health-related social needs and improve participants' overall health, stability, and employment outcomes.
• Schedule and coordinate appointments; provide reminders; arrange transportation; accompany participants to critical medical appointments, community service appointments, and job interviews when appropriate; and assist in resolving barriers to participation.
• Develop and maintain strong partnerships with employers, healthcare providers, community-based organizations, educational institutions, and workforce development agencies to expand opportunities and resources for participants.
• Identify employment opportunities that offer competitive wages and benefits, conduct employer outreach and orientations, maintain employer relationships, and coordinate On-the-Job Training (OJT) opportunities.
• Assist participants in accessing public benefits and supportive services, including Supplemental Security Income (SSI), Cal Fresh, cash assistance programs, workforce training resources, housing resources, and other community-based services.
• Provide transitional care coordination and employment retention services through participant follow-up, employer engagement, job tracking, and ongoing support to promote long-term employment…