Office Assistant II, Bilingual; HHS, Contingent

Office Assistant II, Bilingual

This Office Assistant II, Bilingual recruitment is to establish an eligible list for Health and Human Services (HHS). This list may be used to fill future vacancies as long as the list is active. The Behavioral Health and Recovery Services Office Assistant II, Bilingual (Spanish & English) works within the Front Desk Administration Team who supports front desk and medical records operations at clinics in San Rafael, Novato and Greenbrae in a team environment.

The role will provide front desk stability to ensure clients entering our facilities receive excellent customer services when in our programs. The duties will vary depending on business needs and the work will require being at one of the HHS/BHRS County onsite facilities. As a member of the HHS/BHRS Admin Team, the position provides phone and in person customer service support to clients and programs in the facility.

Duties include greeting and checking in clients for their appointments, re-scheduling and changes of appointments as needed, as well as answering basic questions related to HHS/BHRS services and support, ordering office supplies, contacting maintenance staff and vendors as needed, supporting medical records team, scheduling conference rooms and ensuring the overall smooth operation of programs in the facility; providing backup to Office Assist III (OA III) staff when needed.

These positions are on-site and may travel throughout Marin County various BHRS clinic locations. Potential duties may include but are not limited to:

• Checking appropriate information portals to confirm client Medi-cal eligibility
• Answering phones
• Scheduling and re-scheduling of client appointments as requested by client or provider
• Data Entry into spreadsheets and/or electronic health record as directed
• Client Appointment Reminders by email or phone
• Updating spreadsheets as directed
• Using MS Suite, reserve conference and meeting rooms as directed

Bilingual Testing:
Bilingual Testing/Certification:
The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.