Scheduling Coordinator

North Bay Dental Implants & Oral Surgery in Petaluma, CA seeks a detail-oriented Scheduling Coordinator to manage surgical and consultation appointments, optimize provider schedules, and support a seamless patient experience. You will handle high-volume phone calls, confirm and reschedule visits, verify insurance basics, coordinate pre- and post-op appointments, and ensure accurate documentation in our practice management system. This role works closely with surgeons, clinical assistants, and front office staff to support patient-centered care, clear communication, and an efficient daily workflow in a specialty oral surgery environment.

Responsibilities

• Manage and optimize daily surgical and consultation schedules for providers
• Answer and triage high-volume patient phone calls and appointment requests
• Confirm, reschedule, and coordinate pre- and post-operative visits
• Input and maintain accurate patient data in practice management software
• Verify basic insurance information and communicate scheduling policies
• Coordinate with surgeons, clinical staff, and front office to support workflow
• Provide clear, compassionate communication to patients about appointments and instructions
• Monitor schedule changes and same-day needs to minimize gaps and delays
• Maintain HIPAA and privacy compliance in all communications
• Support front office tasks as needed to ensure smooth patient flow

Required Skills

• Appointment scheduling
• Dental/medical terminology
• EMR/EHR or practice management software
• Insurance verification
• Patient intake and registration
• Multi-line phone systems
• HIPAA compliance
• Calendar management
• Data entry and record accuracy
• Customer service