Customer Service Representative - Bilingual; English​/Spanish

Customer Service Representative - Bilingual (English/Spanish)

SAN RAFAEL - SAN RAFAEL, CA 94901

Salary Range $19.00 - $20.00 Hourly Level Entry Position Type Full Time Category Customer Service

¿ Tienes experiencia en ventas, servicio al cliente o call center? Conviértete en Experto en Crédito Financiero. Nosotros te entrenamos.

Apoyo Financiero, Inc. está contratando talento bilingüe para nuestra sucursal de Santa Ana.

Esta oportunidad es ideal para personas bilingües con experiencia en ventas, servicio al cliente, call center, cobranza, retail, cashier o atención directa al público.

No requerimos experiencia previa en servicios financieros, ya que Apoyo Financiero ofrece capacitación completa en el ciclo de crédito, educación financiera y manejo responsable del historial crediticio del cliente.

En Apoyo Financiero buscamos personas que no solo quieran trabajar en ventas o servicio al cliente, sino que deseen convertirse en Especialistas en Crédito Financiero.

A través de tu trabajo, podrás ayudar a nuestra comunidad a cubrir una necesidad financiera, alcanzar una meta importante, cumplir un sueño y aprender a tomar mejores decisiones para cuidar su historial de crédito.

Nuestro compromiso va más allá de ofrecer productos financieros: queremos acompañar, orientar y educar a nuestra comunidad con respeto, responsabilidad y empatía.

En Apoyo Financiero te damos el entrenamiento para crecer en una carrera estable dentro del sector financiero.

• Experiencia previa en ventas, customer service, call center, cobranza, retail, cashier o atención al cliente.
• Bilingüe inglés/español.
• Gusto por trabajar con metas, seguimiento y servicio al cliente.
• Capacidad para explicar información de manera clara, profesional y respetuosa.
• Interés en ayudar a la comunidad a través de educación financiera y orientación responsable.
• Deseo de crecer dentro de una empresa estable.
• Capacitación y entrenamiento continuo.
• Oportunidades reales de crecimiento interno; en Apoyo Financiero, el 98% de nuestro liderazgo ha crecido dentro de la empresa

THE OPPORTUNITY

We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we'll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you.

On-site role (not remote/hybrid).

KEY RESPONSIBILITIES

• Collections Management:
  Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
• Campaigns and Prospecting:
  Execute renewal campaigns, manage leads, and schedule appointments with clients.
• Customer Service:
  Use active listening to identify client needs and deliver effective solutions.
• Administration and Operations:
  Support log control, maintain office order, and perform general administrative tasks.

The ideal candidate demonstrates reliable attendance and punctuality consistent with scheduled shifts, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.

GENERAL REQUIREMENTS (Our ideal candidate)

• Sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer concerns professionally.
• Strong phone presence; comfortable with high call volume.
• Bilingual (English/Spanish).
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
• Self-motivated with a strong desire for professional growth.
• Open to ongoing coaching and committed to becoming an expert in consumer credit.
• High School diploma required;
  College preferred.
• Must be able to maintain strict confidentiality of client information.

COMPENSATION & BENEFITS

• Pay scale (good-faith hourly range): $19.00 – $20.50 (range depends on location, education, and experience).
• Medical benefits.
• 401(k) Retirement plan.
• Paid holidays, vacation days, sick days, and bereavement…