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Call Center Lead Quality & Data Insights
Job in
San Rafael, Marin County, California, 94911, USA
Listed on 2026-07-23
Listing for:
Transdev North America
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Transdev in San Rafael, CA is hiring a Call Center Lead to oversee Reservations agents, support Travel Navigation, and cover multiple roles as needed. The Lead independently provides data, statistics and reports to the Manager and ensures policy compliance and service standards across the department.
The role requires leadership experience in customer service, excellent communication, and the ability to manage confidential information while maintaining a flexible schedule for 24/7 call center
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