OHW and Inland Transportation Coordinator

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Over High and Wide (OHW) and Inland Transportation Coordinator
- Support Specialized Cargo Moves, Customer Quotes & Hawaii Shipping Solutions at Pasha Hawaii Holdings, LLC

Are you detail-oriented, customer-focused, and interested in helping coordinate specialized cargo transportation? Join Pasha Hawaii Holdings, LLC as an Over High and Wide (OHW) and Inland Transportation Coordinator, where you will support the movement and handling of oversized, overweight, ocean, and trucking cargoes.

In this role, you will prepare accurate customer quotes, coordinate with carriers and vendors, enter and update shipment information, support inland logistics documentation, and help ensure cargo moves smoothly from pick-up through delivery. You will play an important role in supporting Hawaii shipping operations while building knowledge of OHW services, pricing, processing, and customer requirements.

Support Accurate Quotes, Rates & Specialized Cargo Coordination

Help customers receive timely, accurate information for complex cargo movement.

• Prepare Customer Quotes: Create and return accurate OHW and inland transportation quotes within required time frames.
• Support Rate Filing: Assist with quote creation, rate filing, and other responsibilities related to Hawaii shipping services.
• Review Quote Accuracy: Collaborate with team members to ensure quotes, shipment details, rates, and customer requirements are accurate.
• Develop OHW Knowledge: Build understanding of over high and wide ocean and trucking cargo services, pricing, processing, and handling requirements.
• Apply Analytical
  
  Skills:
  
  Use basic math, percentages, geography, time zones, and shipment details to support accurate transportation planning.

Coordinate Carriers, Vendors & Shipment Movement

Work with internal and external partners to support seamless pick-up, delivery, and cargo handling.

• Communicate With Partners: Coordinate with carriers, vendors, trucking providers, warehousing partners, lift/crane vendors, and customers.
• Select Service Providers: Help evaluate and select trucking, warehousing, and lift/crane vendors based on shipment needs.
• Track and Trace Shipments: Monitor shipment movement and provide updates to support timely execution and customer visibility.
• Process Inland Documents: Prepare and process inland logistics documents required for shipment coordination.
• Resolve Service Issues: Escalate internal and external concerns to team members for timely resolution and customer satisfaction.

Manage Shipment Data, Billing & Customer Communications

Maintain accurate records and provide responsive support throughout the shipment process.

• Enter Shipment Information: Input new orders and shipment details into Salesforce and update records as needed.
• Maintain Data Accuracy: Review and update shipment information with a high degree of detail, accuracy, and completeness.
• Support Billing Processes: Review and submit vendor invoices and customer billings accurately and on time.
• Answer Customer Calls: Respond to incoming customer phone calls and take appropriate action within established service expectations.
• Monitor Customer Communications: Promptly respond to emails and other customer inquiries while providing professional and helpful service.

Support Team Operations & Process Improvement

Contribute to efficient office operations, department initiatives, and continuous improvement.

• Provide Administrative Support: Perform typing, faxing, mail distribution, phone messaging, and other office-related duties as needed.
• Collaborate With Team Members: Work closely with teammates to support accurate quotes, shipment coordination, issue resolution, and service quality.
• Share Process Input: Provide feedback to leadership and management teams on department initiatives and process improvement opportunities.
• Stay Organized Under Pressure: Manage multiple customer requests, shipment details, and deadlines with strong follow-through and minimal supervision.

What You Bring

You bring customer service experience, accuracy, organization, and an interest in…