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Call Center Lead: Elevate Customer Experience & Operations
Job in
San Rafael, Marin County, California, 94911, USA
Listed on 2026-07-30
Listing for:
Transdev
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Transdev in San Rafael, CA is seeking a Call Center Lead to oversee Reservations agents, support Travel Navigation, and ensure coverage during all operating hours. The role emphasizes leadership in a call center environment and adherence to policies.
The ideal candidate will have strong communication skills, experience in customer service leadership, and knowledge of ADA requirements for public transit, with a focus on maintaining confidentiality and delivering high-level service.
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