Customer Service Representative

## Customer Service Representative Apply locations:
San Rafael, CAtime type:
Full time posted on:
Posted Todayjob requisition :
JR108746
** Animal Medical Center San Rafael
** is currently looking to hire a
** Customer Service Representative
** to join our team! The ideal candidate will be a dependable, detail-oriented team player who loves pets and being part of a fun, supportive team. They will harbor a positivity, be inclusive and a motivating team member.

Animal Medical Center San Rafael is a spacious, 4,000 sq/ft modern practice located just north of San Francisco. With 3 exam rooms and all the amenities of a fully equipped hospital, our team provides outstanding patient care in a collaborative, supportive environment.

Check us out at:
****** Clinic Snapshot**
* ** Practice type:
** Small Animal General Practice
* ** Avg. daily patient volume:** ~14.5 patients per doctor
* ** Support staff ratio:** ~1-3 per DVM
* ** Case mix:
General Practice
** Soft-tissue surgeries such as spay/neuter, mass removal, laceration repair, cystotomy, gastropexy, enucleation, and general preventative wellness care.
* ** Technology & equipment:
** 3 exam rooms; in-house labs (blood and urine); in-house digital radiology and ultrasound; dentals; digital dental radiology.
* ** Team culture:
** Our DVMs are backed by skilled technicians and assistants who are passionate, hardworking, and ready to support you. We foster a culture of teamwork, client communication, and medical excellence—making it the perfect place to grow and thrive as a veterinarian.
*** The hourly pay rate for this position starts at $18.00 - $24.00 per hour, this varies depending on experience, education, certifications, and location.
*** As a veterinary professional at Ameri Vet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help.

Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.
*
* Job Summary:

** As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
*
* Key Responsibilities:

**** Client Communication & Scheduling:*
* · Answer calls and emails promptly with professional, friendly service
· Schedule appointments based on client needs and veterinarian availability, including forward booking            
· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
** Client Relations & Service:*
* · Greet clients warmly and ensure a positive experience throughout their visit
· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
** Managing Patient Information & Technology:*
* · Update client and patient records in our practice management system with accuracy and efficiency
· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
· Maintain organized records of client communications and appointments to streamline operations
** Support the Medical Team & Practice Operations*
* · Provide clients with accurate post-visit instructions, including…