Dispatcher, Customer Service​/HelpDesk

As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency.

Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

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We offer:$23-$25 an hour Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties for individuals & families

Holiday pay, vacation pay, & paid time off There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.

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Pre-employment Background Check Pre-employment drug screen

High school diploma or equivalent (GED)
Experience preferred in scheduling and dispatch software (Service Titan preferred)
Competent with Microsoft Office Suite (especially Outlook, Word, Excel)
Typing speed of 35+ WPM is often required

Strong verbal and written communication skills

Excellent phone etiquette

Ability to calmly handle difficult or emergency situations

Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!
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