Dispatcher, Customer Service​/HelpDesk

Job Details

Job Location:

Divine Electric & Plumbing - SAN RAFAEL, CA 94901 Position Type:
Part Time Salary Range: $23.00 - $27.00 Hourly Travel Percentage:
None

As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency.

Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

We offer:

• $23-$27 an hour
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.

• Pre-employment Background Check
• Pre-employment drug screen
• High school diploma or equivalent (GED)
• Experience preferred in scheduling and dispatch software (Service Titan preferred)
• Competent with Microsoft Office Suite (especially Outlook, Word, Excel)
• Typing speed of 35+ WPM is often required
• Strong verbal and written communication skills
• Excellent phone etiquette
• Ability to calmly handle difficult or emergency situations
• Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!