Consumer and Community Mediation Coordinator

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people, “I work for the County of Marin.” Discover more about us, our values and our organizational culture here. Read on to find out more about this opportunity.

The Marin County District Attorney's Office Consumer Protection Unit is dedicated to safeguarding the public by enforcing law, resolving disputes, and preventing future violations. The Unit carries out this mission through enforcement, mediation, referral, and outreach.

The Mediation Unit assists consumers and businesses in resolving disputes outside of court. In addition to mediation, the team provides consumer education, guidance regarding rights and responsibilities, and referrals to federal, state, and local agencies when appropriate.

The Mediation Unit actively engages with the community to raise awareness of consumer fraud trends and practical strategies for prevention. Outreach efforts include providing guest speakers for community groups, publishing a consumer tips column in the Marin Independent Journal, and participating in events such as the annual Marin County Senior Information Fair, where information is tailored to scams affecting older adults.

These efforts help ensure that residents are informed, vigilant, and better equipped to recognize and protect themselves from fraud.

The District Attorney's Office has one (1) full-time (80 bi-weekly hours) regular hire vacancy for Consumer and Community Mediation Coordinator
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The Consumer and Community Mediation Coordinator (Coordinator) is responsible for managing a wide variety of programs and activities within the Mediation Unit of the District Attorney’s Consumer and Environmental Protection Division, including alternative dispute resolution, community outreach, administrative hearings, and appellate hearings.

The Coordinator handles the day-to-day activities of mediation staff in the performance of community mediation and non-enforcement consumer protection duties. The position is also responsible for the intake, evaluation, and disposition of consumer complaints involving a broad range of community and consumer protection matters, including, but not limited to, landlord-tenant, animal-related, neighborhood, and homeowners’ association disputes. The Coordinator evaluates complaints and determines the most appropriate method of resolution, including mediation or other forms of alternative dispute resolution, or referral to the Division’s enforcement unit when appropriate.

The Coordinator serves as a key point of contact for members of the public seeking assistance with consumer and community disputes and plays an important role in facilitating accessible, timely, and effective resolution of these matters.

The District Attorney’s Office has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

Our Highly Qualified Candidate:
The ideal candidate possesses the ability to exercise initiative and sound judgment, work independently with minimal supervision, and effectively manage multiple priorities. The ideal candidate has prior experience in consumer and landlord tenant laws as well as a background in mediation or experience in public interest law and is adept at problem solving with diverse groups of individuals. The…