Credit Solutions Advisor - San Rafael Main

Bank of America is seeking a Mortgage Originator to originate residential mortgage loans and provide a comprehensive suite of lending products to clients. The role requires SAFE Act registration and participation in the loan originator program.

• Provide specialized and personalized service, offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of their life plan.
• Build and deepen relationships with new and existing clients by leveraging the capabilities of the bank.
• Analyze clients’ financial needs and recommend financial services that best align with their unique priorities.
• Presents potential home lending product solutions, submits mortgage applications, assists clients with gathering supporting documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging.
• Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs.
• Responds to client requests and makes referrals to appropriate internal partners based on client needs.
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates regarding delivery of an exceptional client experience.

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, leadership ability, build trust, deepen relationships, and/or self-source business combined with a proven record in consultative sales and delivering tailored financial solutions.
• Actively listens to clients to determine their needs and goals and has a desire to interact with clients proactively.
• Communicates professionally, effectively, and confidently and is comfortable engaging all clients in person and over the phone.
• Critical thinker able to analyze financial and credit data to advise clients of product/pricing policies and guidelines.
• Possesses effective customer service skills with the ability to manage the full client end‑to‑end experience and problem resolution.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven, and performance‑oriented with a strong work ethic.
• Flexible to work weekends and/or extended hours as needed.
• A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally.
• Ability to learn and understand technology.
• Demonstrates a commitment to professional ethics and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State compliance policies.

• Experience working in a financial center where goals were met or exceeded.
• Knowledge in analyzing and comprehending complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Solid time‑management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo, HELOC, Government) structuring, processing, underwriting, and closing procedures.
• Knowledge of Federal regulations governing real estate lending (FHA and HUD guidelines).
• Experience with other lending products (Credit Card, Vehicle Loans).
• Strong computer skills including MS applications and previous experience utilizing laptop technology.

High School Diploma / GED / Secondary School or equivalent.

• Shift: 1st shift (United States of America)
• Hours per week: 40
• Location:
  
  1000 4th St, San Rafael (CA 4114)

Pay range: $26.00 – $30.83 hourly, varying based on experience, education, and skill set. Eligible for a formulaic incentive plan and benefits.

Eligible for industry‑leading benefits, paid time off, and resources to support employees’ physical, emotional, and financial well‑being.