Senior Support Services Worker

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

Senior Support Services Workers in Children and Family Services perform a multitude of essential paraprofessional duties in support of child welfare programs in the Health and Human Services Department. Some of these duties include the coordination and supervision of visits between parents and children; parent/resource family education and support; transporting and/or coordinating the pickup and dropoff of children; composing notes detailing observations and familial interactions during parent-child visits;

liaising with community partners and other providers; and other duties as assigned.

There is currently one full-time regular Senior Support Service Worker vacancy.

The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

The primary role for the position is as a Parent/Child Visitation Supervisor. The ideal candidate will have experience working with families and children, have knowledge of child development, and the impact that stress and trauma may have on children, parents, and other family members. The ideal candidate will also have strong interpersonal skills and the ability to work in a collaborative team environment.

The ideal candidate must also have excellent verbal and written communication, as well as an ability to work across and in-between differing cultures. An ideal candidate will also be able to balance maintaining a schedule while also demonstrating the ability to be flexible.

• Knowledge of the ethnic, economic, and social factors affecting residents and special populations of the community or clients served by Health and Human Services programs.
• Terminology and practices of providing paraprofessional support in a medical office.
• Universal Precautions and clinical protocol as it applies to collecting, cataloging and processing laboratory specimens and preparing for transport.
• Basic medical terminology and case management concepts.
• Major community resources including social, employment, and health services.
• Ethnic, economic and social barriers which inhibit residents from seeking and receiving services and methods of overcoming or lowering service providing barriers.
• Acceptable household management and personal care standards such as basic nutrition, economical meal planning, money management and budgeting and personal health and hygiene standards, methods and practices.
• Normal health needs of infants, children, adolescents, adults, and aged persons.
• Signs and symptoms requiring medical assistance.
• Interviewing and information gathering techniques.
• Computer applications related to the work.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Evaluate client needs through interviewing and observation.
• Perform a variety of sensitive and complex paraprofessional support work.
• Resolve conflicts between clients and providers.
• Recognize specific indications of need for various services and develop service delivery plans.
• Maintain accurate…