ServiceNow Technical Analyst

Title: Service Now Technical Analyst
Job Type: Contract
Contract Length: 10 months
Pay Range: $70-75/hr
Start Date: ASAP
Location: Hybrid - San Rafael, CA

Our client, a leader in Healthcare/Biotechnology, is looking for a skilled Service Now Technical Analyst to join their team for a 10 months engagement. This project involves supporting strategic platform initiatives by translating business requirements into actionable technical solutions, and designing/implementing Service Now modules. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Collaborating with business stakeholders to understand and document functional requirements.
• Analyzing and translating business needs into Service Now workflows, configurations, and enhancements.
• Supporting the design and implementation of Service Now modules, including ITSM, ITOM, and business service requests.
• Creating and maintaining documentation, including process flows, user stories, and technical specifications.
• Assisting in testing, validation, and deployment of Service Now solutions.

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• 5+ years of experience as a Service Now Technical Analyst or Administrator.
• Deep expertise in strong technical and functional Service Now skills, including a strong understanding of Service Now architecture, modules, and capabilities. This isn t a learning role—you need to be a subject matter expert.
• Demonstrated ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Strong communication and stakeholder engagement skills.

W2 only (No C2C or 1099 contractors)