Senior Healthcare IT Service Delivery Manager

IT Service Delivery Manager About Marin Health

Are you looking for a place where you are empowered to bring innovation to reality? Join Marin Health, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world‑class physician and clinical team, an affiliation with UCSF Health, an ever‑expanding network of clinics, and a new state‑of‑the‑art hospital, Marin Health is growing quickly.

Marin Health comprises Marin Health Medical Center, a 327‑bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital’s personalized, caring touch.

Marin Health is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being named one of the top 250 hospitals nationwide by Health grades, receiving a 5‑star ranking for overall hospital quality from the Centers for Medicare and Medicaid Services, and being named the best hospital in San Francisco/Marin by Bay Area Parent, among others.

Marin General Hospital dba Marin Health Medical Center

$69.33 - $103.99

8 Hour (days) (United States of America)

40

The IT Service Delivery Manager provides strategic and operational leadership for enterprise‑wide IT service delivery across Marin Health, with a primary focus on end‑user experience, endpoint services, and IT asset lifecycle management. This role is responsible for ensuring that technology services are reliable, responsive, and aligned with the needs of clinical and administrative operations, enabling exceptional caregiver, provider, and patient experiences.

The Manager oversees service desk operations, endpoint management, enterprise asset governance, and outsourced end‑user services, including Print Shop operations delivered through a third‑party provider. The role is accountable for vendor performance, service quality, and alignment with organizational standards across all supported services.

The IT Service Delivery Manager leads day‑to‑day service delivery functions, including operational support teams, incident response, escalation management, and continuous improvement, while partnering with clinical, operational, cybersecurity, infrastructure, and executive stakeholders to ensure effective service delivery and support of organizational goals and patient care continuity.

This position requires a strong leader with experience managing enterprise IT support environments, leading high‑performing teams, and driving initiatives that enhance the end‑user experience in a fast‑paced and highly regulated healthcare environment. The role serves as a key liaison between IT and business stakeholders, ensuring that service delivery supports patient care, regulatory compliance, and organizational priorities while driving consistent service performance and continuous improvement.

The IT Service Delivery Manager is also responsible for establishing and maintaining service standards, monitoring performance metrics, and ensuring services meet defined service levels, security requirements, and audit expectations.

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience
• 7+ years of progressive IT experience
• 3+ years of leadership experience in service delivery or end‑user support
• Strong problem‑solving, organizational, and decision‑making capabilities
• Experience supporting 24/7 operational environments
• Experience leading operational transformation or service optimization initiatives
• Experience in a regulated environment (healthcare preferred)
• Working knowledge of Microsoft 365 and enterprise endpoint environments
• ITIL certification or equivalent (preferred)
• Experience with IT asset management systems (e.g., Wise Track or similar)
• Ability to support after‑hours escalations as needed

• Recruit, lead, mentor, and develop high‑performing…