Desktop Support - Windows & Mac
Listed on 2026-07-02
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Desktop Support Technician (Mac Experience Required) - Sausalito, CA
We are seeking a skilled and customer-focused Desktop Support Technician with strong Mac support experience to join our IT team. The ideal candidate will provide technical support for end users across both macOS and Windows environments, troubleshoot hardware and software issues, and ensure a high level of customer service while maintaining operational efficiency.
Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals
Support and troubleshoot macOS and Apple hardware, including Mac Books, iMacs, and related applications
Configure, deploy, and maintain Windows and macOS devices
Diagnose and resolve hardware, software, networking, and connectivity issues
Assist users with Microsoft 365, email, VPN, and collaboration tools
Manage user accounts, permissions, and access within Active Directory and/or cloud-based environments
Perform system imaging, software installations, updates, and asset management
Document incidents, resolutions, and support procedures within the ticketing system
Escalate complex technical issues when necessary while maintaining communication with end users
Support conference room technology, audiovisual equipment, and mobile devices as needed
Two or more years of desktop support or help desk experience
Strong hands-on experience supporting macOS environments
Experience with Apple device troubleshooting and deployment
Familiarity with Windows 10/11 operating systems
Knowledge of Microsoft 365, Active Directory, and ticketing systems
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity
Excellent communication and customer service skills
Ability to prioritize tasks and work independently in a fast-paced environment
Ability to lift and move computer equipment up to 50 lbs
Ability to travel between office locations if required
Full-time
Occasional after-hours or weekend support may be required
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2
OnSite supports and adheres to all state laws regarding background checks.
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