OHW and Inland Transportation Coordinator

Over High and Wide (OHW) and Inland Transportation Coordinator

The Over High and Wide (OHW) and Inland Transportation Coordinator provides customers with quotations, guidance, and issue resolution for the movement and handling of a wide variety of over-size and over-weight ocean and trucking cargoes.

Primary Objectives

• Prepare and return accurate quotes within 24 hours.
• Enter and review data with a high degree of accuracy.
• Collaborate with team members to ensure accuracy of quotes.
• Develop knowledge of Over High and Wide (OHW) ocean and trucking cargo services, pricing, and processing.

Duties and Responsibilities

• Communicate with carriers, vendors, and customers to ensure the seamless pick-up and delivery of cargo.
• Create quotes, rate filing, and other general responsibilities associated with Hawaii shipping.
• Enter and update shipment information in Salesforce and present for review as directed.
• Evaluate and select trucking, warehousing, and lift/crane vendors for each shipment.
• Process inland logistics documents.
• Track and trace shipments.
• Review and submit vendor invoices and customer billings.
• Perform routine data entry including, but not limited to, entering new orders and shipment information into Salesforce and update as needed.
• Answer incoming customer phone calls and take appropriate action for each call within established service agreements.
• Monitor and promptly respond to incoming customer communications. Escalate internal and external concerns to team members for expedited resolution and ensure customer satisfaction at all times.
• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Provide input to leadership and management teams on departmental initiatives and process improvements projects.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent (HSED) required
• Associate degree or related college coursework preferred

Work Experience

• 2+ years' experience in a related position with data entry and customer service responsibilities required
• Related experience in transportation/shipping preferred
• Experience using Salesforce preferred

Required Knowledge,

Skills and Abilities

• Excellent customer service skills with the ability to develop effective professional relationships.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Ability to negotiate, influence, and persuade others.
• Strong quantitative and analytical thinking skills.
• Strong attention to detail with a high degree of accuracy with data entry.
• Ability to perform basic math calculations including multiplication and percentages.
• General knowledge of geography and time zones.
• Self-motivated with the ability to work under pressure with minimal supervision.
• Excellent organizational skills.
• Demonstrated proficiency with Microsoft Office products at the following levels:
  Excel, Word, Outlook:
  Basic level of skill

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

Physical Demands, Work Environment, and Travel

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device
  - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage
  - Often
• Use hands/fingers to operate office equipment, type/complete…