Marketing and Communications Coordinator

Part-time (30 hours per week) Regular Non-Exempt Employee

Executive Director

Rooted in the mission of providing evidence-based treatment, resilience education, and peer support, the First Responder Support Network (FRSN) empowers first responders and their families to thrive in their daily lives. Founded nearly 25 years ago as the West Coast Post-Trauma Retreat (WCPR), FRSN has served more than 2,300 first responders and their families impacted by on-the-job trauma and critical incident stress, often compounded after years of service to their communities, through its six‑day retreats and trauma‑informed programs.

The Significant Others and Spouses (SOS) program provides wrap‑around support to current or former partners, and widows of first responders. Along with FRSN’s Northern California base, retreats are offered in Washington, Oregon, Indiana, and Kansas. FRSN provides basic and advanced peer support trainings, as well as clinical and chaplain training opportunities. FRSN’s programs have become a nationally respected model of healing and hope.

The Marketing & Communications Coordinator manages FRSN’s communications, digital presence, storytelling, and marketing materials to support program visibility, donor engagement, volunteer recruitment, and fundraising campaigns. This role ensures consistent brand messaging across digital, print, and event communications channels.

• Draft and distribute newsletters, email campaigns, announcements, and storytelling features.
• Coordinate communication timelines supporting fundraising campaigns, events, and organizational initiatives.
• Support donor, volunteer, and stakeholder communications aligned with FRSN messaging priorities.

• Maintain and update FRSN website content, program pages, and event information.
• Coordinate website analytics tracking and recommend engagement improvements.
• Manage online forms, donation landing pages, and campaign pages.

• Develop and manage a consistent social media calendar aligned with organizational campaigns and first responder observances.
• Create graphics, social posts, and digital storytelling content.
• Monitor engagement metrics and provide monthly performance summaries.
• Develop press releases and track earned media.
• Design and coordinate development of flyers, brochures, sponsorship materials, event collateral, and branded templates.
• Maintain brand standards across communications platforms and materials.
• Support development initiatives with campaign‑specific communication assets.

• Maintain communications content library, media assets, and templates.
• Track communications metrics including open rates, engagement, and website performance.
• Provide monthly communications activity reports.

• Attend staff meetings
• Attend regular check‑in meetings with Executive Director
• Collaborate with other staff members as needed
• Adhere to all FRSN policies, HIPAA, and other pertinent regulations
• Other duties as may be assigned by the Executive Director

• Bachelor’s degree in communications, marketing, public relations, or related field preferred.
• 2+ years of marketing, communications, or nonprofit outreach experience preferred.
• Highly proficient computer skills including Google Workspace, and online communication and collaboration tools.
• Experience with website platforms, email marketing systems, and social media management tools.
• Graphic design experience (Canva, Adobe, or similar) preferred.
• Strong creative skills with the ability to translate organizational priorities into compelling storytelling, visual content, and campaigns across digital and print platforms.
• Exceptional writing and editing skills.
• Strong organizational and project coordination skills.
• Excellent attention to detail and pride in work product.
• Exceptional self‑motivation and good judgment.
• Understanding of confidentiality issues and ability to use good judgment to maintain donor confidentiality.
• Ability to work independently and within a team.
• Passion for FRSN’s mission and working within a remote…