Outlet Operations Leader - San Rafael Outlet

Summary

The Outlet Operations Leader is responsible for building and leading a results-driven stock team to ensure the efficient flow of merchandise and exceptional operational standards. This role champions inventory accuracy, safety compliance, and strong cross-functional collaboration to deliver outstanding customer and delivery experiences. The leader drives continuous improvement of processing timelines and operational metrics while fostering a culture of accountability and quality.

• Train and develop the stock team on safety protocols, inventory policies, and operational best practices.
• Oversee receipt, processing, and movement of merchandise from truck to storage to sales floor, ensuring accuracy and readiness for customers.
• Maintain inventory integrity by ensuring proper tagging and monitoring key metrics such as inventory accuracy and processing timelines.
• Coordinate and authorize product releases to third-party delivery partners and customers, ensuring accuracy and service standards.
• Manage disposition processes including authorized destruction of product marked out of stock (MOS) per company policy.
• Ensure operational interactions with customers and delivery partners meet company service expectations.

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Strong analytical, problem-solving, and decision-making skills with a solutions-focused mindset.
• Experience with inventory management systems and proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications.
• Flexibility to work a dynamic schedule across all operational hours and adapt to changing priorities.
• Ability to lift and move items in excess of 100 lbs., maneuver throughout the sales floor and stockroom, and perform prolonged standing, bending, stooping, kneeling, and climbing.