Relationship Banker - Marin Area

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self‑service resources such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients as needed.
• Conduct in‑depth conversations with clients to understand their financial and life priorities.
• Build relationships with clients to identify solutions that meet their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments and outbound calls effectively.
• Drive the overall client experience.
• Handle cash responsibilities.

• Enthusiastic, self‑starter with a strong work ethic and focus on results.
• Effectively collaborate to get things done and build strong relationships.
• Passionate, committed and driven to deliver a superior client experience.
• Confident in identifying solutions for clients based on their needs.
• Communicates effectively and confidently with all clients.
• Adaptable to new information and technology platforms.
• Educates clients on how to conduct simple banking transactions through self‑service technologies.
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Follows established processes and guidelines, adhering to applicable laws and regulations.
• Manages time and capacity efficiently, focusing on results while acting in the best interest of the client.
• Flexible to work weekends and/or extended hours as needed.

• Experience in financial services and knowledge of industry products and solutions.
• One year of demonstrated successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash‑handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (business management, business administration or finance).
• Spanish language skills preferred.

• Adaptability
• Business Acumen
• Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC.

Shift: 1st shift (United States of America)
Hours per Week: 40

Pay range: $25.00 – $27.88 per hour (based on experience, education and skill set). The role is compensated with a base salary and is not incentive eligible.
Benefits:
This role is currently benefits eligible, including access to paid time off and other industry‑leading benefits.

Bank of America is an equal opportunity employer and is committed to a diverse and inclusive workplace.