Resource Counselor – Adult Shelter

Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50-year history and strong partnerships across both private and public sectors, Homeward Bound is poised for meaningful growth over the next decade.

We’re looking for a Resource Counselor to join our adult shelter team and support individuals experiencing homelessness as they work to secure housing, build stability, and self-sufficiency. In this role, you will support residents, foster a safe and respectful environment, and help keep programs running smoothly while delivering short- and long-term case management, supportive services, and access to job training and placement opportunities.

Through consistent, onsite support, you’ll play a key role in ensuring residents feel supported, seen, and genuinely set up for long-term success.

At the heart of our work is a mission of “Opening Doors to Safety, Dignity, Hope, and Independence.” We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission-driven and well-versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team.

You take thoughtful initiatives, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences.

• Working knowledge of community-based resources.
• Ability to sit and use a computer, mouse, keyboard, printer, desk phone and monitor for moderate periods of time (1–3 hours per day).
• Ability to stoop, crouch, kneel, and/or crawl on occasion.
• Ability to lift and/or move objects up to 40 lbs.
• Proficient written and verbal communication skills.
• Work well with a team as well as independently.
• A sense of humor.
• Ensure confidentiality standards and maintain professional boundaries in all interactions with program participants.
• Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions.
• Efficient in handling multiple task simultaneously and making quick, informed decisions in fast paced environments.
• Compassionate, flexible, and nonjudgmental.
• Desire to work with people to end homelessness in their lives.
• Able to work well with diversity.

• Assist with facilitating regular activities onsite that support housing-focused programming.
• Communicate concerns and observations to shelter program manager and case managers for matters related to residents as well as facility issues as they arise.
• Complete Incident Reports as needed and document daily activities in the communication log.
• Facilitate maintenance needs in collaboration with shelter program manager and maintenance crew.
• Maintain a working knowledge of fire, safety, and health standards to ensure a safe work environment for participants and all personnel. Alert supervisors in case of emergency.
• Manage shelter intake calls, coordinate weekly intake scheduling with supervisors, and complete all required paperwork at intake while reviewing policies and procedures with incoming residents.
• Advocate for the mission of the organization and upholds the agency’s values.
• Ensure residents feel safe, supported, and that their needs are heard and understood.
• Take necessary actions to promote a supportive community environment.
• Provide overall support to the program while making observations and providing constructive feedback that benefits the work of the supportive staff onsite.
• Regularly assess resident needs, especially through active engagement, and offer any needed assistance.
• Become…