Case Manager CM II

In collaboration with the County of Marin, Housing Based Case Management Program goal is to

improve the wellbeing of Marin's population who are experiencing chronic homelessness or precariously housed. Two of the program's goals are to provide navigation support into

and ongoing support in permanent supportive housing. Services are delivered in accordance with Marin County Permanent Supportive Housing (PSH) system standards and Coordinated Entry policies. They are designed to be flexible, client-directed, and responsive to individual needs.

The housing-based case manager must act as a positive change agent to assist enrollers in achieving and maintaining housing, while also promoting awareness and teaching strategies that reduce the likelihood of a return to homelessness in the future. Housing-based case managers must conduct their work with clients from a housing-first, trauma-informed, culturally competent perspective, and must be acquainted with best practices in achieving and maintaining housing stability.

Case managers provide hands‑on housing location, placement, and stabilization services, and will need to use creative and flexible strategies to support clients in achieving housing stability.

The HBCM will maintain a caseload of 17 clients experiencing chronic homelessness or with history of chronic homelessness. Case management staff will work in partnership with clients to identify immediate, short‑term, long‑ term, and ongoing needs and barriers to housing, and tie strategies and goals that will best address those needs and barriers matrixes, and how to maintain independence and prevent homelessness.

HBCM will work with agency partners across our system of care to achieve these client goals. The responsibilities below capture the regular work that HBCM will be conducting.

• Work with the client and a Care Provider Team to develop an individualized, client‑directed, comprehensive person‑centered care plan that includes the client's prioritized goals and the individualized needs identified during the assessment process.
• Conduct regular one‑on‑one sessions (including home and field visits) with clients to discuss progress, challenges, successes and other developments related to each client's care plan.
• Document all visits and interactions in WIZARD and Case worthy within 24‑48 hours of outreach and maintain HMIS/Clarity enrollment and management, Marin’s Coordinated Entry and, MAV‑SA assessments as required.
• Maintain client confidentiality and ensure that program participants sign the Release of Information (ROI)
• Provide housing stabilization support between the landlord and all other housing‑related community resources. This position works extensively with the community agencies which are collaborative partners with the program.
• For unhoused clients, assist them to find safe, stable, and affordable housing based on

individual needs and client choice. Case managers are expected to engage in creative problem‑solving to connect clients to permanent housing options, including market rate apartments, senior housing, board and care, recovery housing, and shared housing. Housing efforts may include partnership with centralized housing location services.

• Provide in‑person support to clients at housing interviews with landlords and at housing determination and voucher issuance sessions.
• Assist with obtaining assistance with move‑in costs, including but not limited to security deposits, first and last month’s rent, storage fees and utility deposits. Educate and support independent learning skills about tenant responsibilities and neighborliness.
• Assist with all document acquisition/retrieval – , birth certificate, income verification, housing status documentation, disability certification, etc.
• Atten…