Accounts Receivable Specialist

Job Description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Accounts Receivable Specialist to join our team in San Ramon! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We’re committed to improving communities and delivering outstanding service—come join our team!

Learn More About CIMS:

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

A successful candidate will be responsible for managing a full portfolio of homeowner’s association accounts in cooperation with a community relationship manager. This is a full-time, non-exempt, in-office position based in San Ramon, CA, Monday–Friday. The pay range is $25.00-$27.00 an hour; direct experience is strongly preferred.

• Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget.
• Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status.
• Assess and apply monthly late fees and finance charges in accordance with the association’s collection policy and governing documents.
• Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments.
• Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required.
• Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts.
• Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters.
• Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners.
• Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents.

• 3-4 years of experience in accounting.
• High School diploma required, BS in Accounting preferred.
• Adept in Microsoft Office 365, Teams, Adobe, Outlook and Excel.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Self-starter with a high bar on productivity.
• An ability to multi-task, to solve problems, and to successfully engage customers in a positive and memorable way.
• Strong detail orientation with careful execution of tasks without errors.
• Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.

The primary location for this position is 12647 Alcosta Blvd San Ramon, CA 94583.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.