Manager, Accounts Payable and Expenses

About the company

the company is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, the company was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust the company. the company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

At the company, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:
Scrappy, Curious, Optimistic, Persistent, and Empathetic
.

As a Manager, Accounts Payable and Expense, you’ll own full cycle AP and T&E operations across multiple U.S. and international entities, ensuring timely and accurate payments, strong controls, and continuous process improvements.

You’ll work closely with the Accounting team to support monthly, quarterly and year-end close, annual audit, and AI transformation initiatives.

This is a high-impact role to scale our global AP functions through AI transformation, system improvements and enhanced internal controls.

This position reports to our Sr. Accounting Manager and has the opportunity to be based in one of our hubs, including San Ramon, CA.

• Manage global AP and T&E operations, including vendor management, invoice processing, payment execution, and employee reimbursements across our U.S. and international entities.
• Manage our corporate credit card programs.
• Manage vendor relations, serving as the primary escalation point for internal and external inquiries.
• Manage month-end AP close process, reconcile discrepancies and provide resolutions, to ensure completeness and accuracy of AP balances across all entities.
• Partner with the Accounting team on vendor accruals, and perform flux analysis for assigned accounts at month-end and quarter-end.
• Supervise and mentor the AP team, acting as a hands‑on team leader and backup when needed.
• Assist with implementing and adopting new systems and processes, ensuring compliance with internal policies and controls.
• Manage U.S. 1099 Reporting and partner with external accounting providers for jurisdictional compliance matters.
• Maintain audit‑ready AP documentation, supporting external auditors with AP related requests, and contribute to strong adherence of internal controls.
• Assist with vendor payments forecasting for cash flow management.
• Collaborate with cross‑functional teams, including Accounting, FP&A, and Procurement to resolve issues and improve end‑to‑end process through an AI‑first lens.

• Bachelor's degree in Accounting, Finance or related fields.
• Minimum 7 years of progressive experience in Accounts Payable, including at least 2 years in a people manager role.
• Experience with multi-entity, multi-currency AP operations.
• Net Suite or other ERP experience required;
  Experiences with ZIP, , Brex or similar software strongly preferred.
• Process-minded and curious, with experience leveraging AI and AP automation t