Senior Business Analyst; CRM

We have the following open position. If interested, please send us your resume along with all the details.

• Senior Business Analyst with 7 to 10 years of experience. Financial services / banking industry preferred. Retail banking experience is a plus.
• Multi-channel Customer Relationship Management Life cycle Experience would be a plus.
• Experienced in driving requirements management life cycle including conducting business analysis, requirements elicitation, documentation, prioritization, reviews, approvals, traceability, maintainability / reuse and change management etc.
• Demonstrated ability to lead, drive and engage key stakeholders to analyze and understand the business vision and strategy, business problems/opportunities in defining implementable business requirements including functional, usability, data and business rules.
• Experienced in quality requirements gathering using various techniques including interviews, use case analysis, questionnaires, brain storming sessions, workshops, reengineering, reverse engineering techniques etc.
• Experience in conducting and documenting cross functional product, process, people, customer and parallel initiative impact assessment while engaging and collaborating with multiple impacted stakeholders.
• Experience in creating wire frames, screen mock ups, prototypes in defining user interface requirements for enhanced user experience.