Cloud Engineer (ServiceNOW

Cloud Engineer (Service Now)

STATUS:
Open

LOCATION:

San Ramon, CA, United States

# of Openings: 1

Permanent

open for contract if rate is appropriate.

1 - 3 years working with Service Now platform in an Admin/Developer enterprise-wide, multi-tier Service Now production environment; or equivalent cloud management platform at the same capacity

At least 8 years of experience in the IT Industry

Experience with workflow orchestration and service catalog design

Working knowledge of cloud scripting languages preferably JSON, Power Shell or Python

Basic understanding and ability to script automated processes

Able to utilize web searches combining information snippets and assembling them to a usable documentation or script

Demonstrated experience in at least 2 of the following areas:

• Hands-on experience integrating Service Now with external systems
• Solid knowledge of JavaScript, HTML, CSS, UI Pages and Jelly
• Client Side and Server Side Scripting (i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.)
• Client and Server API's (i.e. Glide Dialog Window , Glide Form, Glide Aggregate, Glide Record, etc.

Excellent time management, organizational skills, crisis management and problem-solving skills are essentials

Good oral and written communication skills

Strong analytical, teamwork and customer engagement skills

Ensures information is accurate and complete

Self-motivated and open to learn all aspects of cloud administration

Must be willing to teach and share all knowledge with team members and other operational teams

Service Now Administration certification is a plus

Service Now Developer certification is a plus

General

Job Responsibilities:

• Design and develop integration, workflow, error notifications between:
  Service Now and Ansible, Service Now and Remedy, Service Now and Apptio, and various other internal existing applications.
• Design and develop provisioning and orchestration workflows and scripts for Azure cloud resources
• Design and develop Workflows and scripts for reporting and role-based dashboards
• Design and develop administration process for adding new processes to the service catalog items, including end-to-end workflows and processes to enable execution.

Candidates requiring visa sponsorship WILL NOT be considered at this time.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.