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Director of Member Experience & Engagement
Job in
San Ramon, Contra Costa County, California, 94583, USA
Listed on 2026-08-09
Listing for:
Hill Physicians Medical Group
Full Time
position Listed on 2026-08-09
Job specializations:
-
Business
Client Relationship Management
Job Description & How to Apply Below
Hill Physicians Medical Group seeks a Director of Customer Service and Engagement to lead a large team, directing the customer service contact center and driving member and patient experience strategies. The role focuses on outcomes, relationships, and efficiency, guiding technology and enterprise initiatives to elevate satisfaction and retention.
The ideal candidate brings extensive leadership experience, strong communication skills, and a track record of improving customer engagement metrics
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